Policies
Effective Date: January, 1st 2025
Who we are
EGLOMISE GLASS FRANCE SAS is located at 8, rue Censier 75005 Paris. Phone number is +33 (0)1 85 55 39 86
Our tax ID is FR56949206254
Our workshop is located at 7 avenue de la porte Brunet, 75019 Paris, France.
Our website address is: https://www.ducoteduparc.paris
Our email address is info@ducoteduparc.com for general enquiries or sales@ducoteduparc.com for commercial related enquiries.
Payment policy
Prices include every costs until the product reach your hands (except local taxes when applicable).
We use Stripe for credit cards payments.
Shipping policy
All shipments are from Paris, France. Our courier is DHL.
As soon as shipped, you will receive the DHL tracking number and be able to track your parcel.
We assume all costs (but local import or sales taxes in case it applies).
Even if it is unlikely to happen, in case your product shows some damage or default, please send us a picture at sales@ducoteduparc.com
Your complain will receive an answer in 3 working days at max.
1) Damages : a new item will be send to replace the damaged one,
2) Wrong item : we will pick it up at your home and deliver another one.
Note that any complain has to be raised less than 72 hours after the product has been delivered to be acceptable.
Cancellations policy
Cancellations are not allowed for custom or personalized items.
For standard items, cancellations are allowed before shipping, deducting a 25% compensation.
Returns and exchanges policy
Returns or exchanges are accepted during 15 calendar days after receipt.
Buyers are responsible for return shipping costs.
If the item is not returned in its original condition, the buyer is responsible for any loss in value.
The item is returned to our workshop at the following address:
EGLOMISE GLASS FRANCE SAS
7 avenue de la porte Brunet
75019 Paris, France
+33(0)1 85 55 39 86
Custom or personalized produtcs are not elegible for return or exchange.
Refunds are actioned in 7 business days max
Privacy policy
1. Introduction Welcome to www.ducoteduparc.com (hereinafter referred to as “the Website”). At Du Côté du Parc, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the General Data Protection Regulation (GDPR) and French data protection laws.
By using the Website, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using the Website.
2. Data Controller The data controller responsible for the processing of your personal data is:
EGLOMISE GLASS FRANCE SAS, 7 avenue de la porte Brunet – Paris, France
3. Data We Collect We collect and process the following types of personal data:
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Information you provide directly:
- Name, email address, shipping address, billing address, phone number.
- Payment information (processed securely via third-party payment processors; we do not store payment details).
- Account details if you register on our Website.
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Automatically collected data:
- IP address, browser type, device information, and browsing activity on the Website.
- Cookies and similar technologies (refer to our Cookie Policy for details).
4. Purpose of Data Collection We use your personal data for the following purposes:
- To process and fulfill orders placed on our e-shop.
- To provide customer support and respond to inquiries.
- To send transactional emails (e.g., order confirmation, shipping updates).
- To improve the functionality and user experience of the Website.
- To comply with legal and regulatory obligations.
5. Legal Basis for Processing We process your personal data based on the following legal grounds:
- Performance of a contract: To process your orders and provide related services.
- Legal obligation: To comply with applicable laws and regulations.
- Legitimate interests: To improve our Website and provide a better user experience.
- Consent: Where required, for specific processing activities (e.g., marketing emails).
6. Data Retention We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:
- Transaction data: Retained for [insert duration, e.g., 5 years] for legal and accounting purposes.
- Customer inquiries: Retained for [insert duration, e.g., 2 years] after resolution.
7. Data Sharing and Transfers We do not share your personal data with third parties except in the following cases:
- Service providers: For example, payment processors, shipping companies, or IT service providers. These parties are bound by confidentiality agreements and process data on our behalf.
- Legal obligations: When required by law or to protect our rights.
We do not sell, rent, or trade your personal data to third parties.
8. Your Rights Under the GDPR and French data protection laws, you have the following rights regarding your personal data:
- Access: Request access to your data.
- Rectification: Correct inaccurate or incomplete data.
- Erasure: Request deletion of your data (subject to legal exceptions).
- Restriction: Limit the processing of your data.
- Data portability: Receive a copy of your data in a structured format.
- Objection: Object to processing based on legitimate interests or direct marketing.
- Withdraw consent: Where processing is based on your consent, you can withdraw it at any time.
To exercise these rights, contact us at info@ducoteduparc.com. You also have the right to lodge a complaint with the French data protection authority (CNIL).
9. Security Measures We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These measures include:
- Secure servers and encryption protocols.
- Regular security assessments.
- Restricted access to personal data.
10. Cookies Our Website uses cookies and similar technologies to enhance user experience and analyze Website performance. For detailed information, please refer to our Cookie Policy.
11. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with the “Effective Date” at the top.
12. Contact Us If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: info@ducoteduparc.com
Mail:
EGLOMISE GLASS FRANCE SAS
7 avenue de la porte Brunet
75019 Paris, France
Thank you for trusting Du Côté du Parc with your personal data.
Cookies Policy
At Du Côté du Parc, we value your privacy and are committed to providing clear and transparent information about how we use cookies and similar technologies on our website. This cookie policy explains what cookies are, how we use them, and how you can manage your preferences.
1. What Are Cookies?
Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They allow the website to recognize your device, store preferences, and enhance your user experience.
2. Types of Cookies We Use
We use the following categories of cookies on our website:
a. Essential Cookies
These cookies are necessary for the website to function properly. They enable basic features such as navigating pages, accessing secure areas, and processing payments.
- Example: Session cookies for managing your shopping cart.
b. Performance and Analytics Cookies
These cookies collect information about how visitors use our website, such as which pages are most visited and whether users encounter errors. This data helps us improve the website’s functionality and performance.
- Example: Google Analytics cookies.
c. Functional Cookies
These cookies remember your preferences (e.g., language selection or login details) to provide a personalized experience.
d. Marketing and Advertising Cookies
We may use these cookies to show relevant advertisements based on your browsing behavior. These cookies may also limit the number of times you see an ad and help measure the effectiveness of advertising campaigns.
3. Why We Use Cookies
We use cookies for several purposes, including:
- Ensuring the website functions correctly.
- Improving website performance and user experience.
- Analyzing traffic and user behavior to optimize our services.
- Delivering personalized content and advertising.
4. Third-Party Cookies
Some cookies on our website are placed by third-party service providers. These may include:
- Analytics tools (e.g., Google Analytics) to analyze website traffic.
- Payment processors for secure transactions.
We ensure that all third-party providers comply with GDPR and other applicable regulations.
5. Cookie Storage Duration
Cookies may be stored on your device for different periods:
- Session Cookies: Deleted when you close your browser.
- Persistent Cookies: Remain on your device for a specified period or until manually deleted.
6. Managing Cookies
You can manage your cookie preferences through the following methods:
a. Browser Settings
Most web browsers allow you to block or delete cookies through their settings. Refer to your browser’s help section for instructions:
b. Cookie Banner
When you first visit our website, you will see a cookie banner allowing you to accept, reject, or customize your cookie preferences.
7. Changes to This Cookie Policy
We may update this policy from time to time to reflect changes in our use of cookies or applicable regulations. Any updates will be posted on this page with the effective date.
8. Contact Us
If you have questions or concerns about our use of cookies, please contact us:
Du Côté du Parc
Email: info@ducoteduparc.com
Phone: +33 (0)1 85 55 39 86
This cookie policy ensures compliance with French and European regulations, including GDPR and the ePrivacy Directive. Let me know if you’d like further refinements or have specific details to include!
